In this episode Tim talks with Beth Shero, CEO of Shero Commerce about the critical elements of a strong client/agency relationship. Topics discussed in this podcast include:
• Importance of aligning with an agency and providing excellent customer service and value.
• Different paths agencies can take, narrowing or expanding their focus, while maintaining customer service as a core value.
• Discussion on bugs in eCommerce development and the need to have a qualified team, minimize technical debt, and set expectations upfront.
• Building trust, goodwill, and communication in the agency-client relationship as a partnership.
• Advice on transitioning from one development team to another.
• Old-school waterfall projects and Agile development in eCommerce.
• Importance of good code management, security, and documentation to avoid reliance on a single person.
• The significance of trust and mutual partnership in the agency-client relationship, and the need for clear expectations and open communication to foster success.
In this episode Tim talks with Beth Shero, CEO of Shero Commerce about the critical elements of a strong client/agency relationship. Topics discussed in this podcast include:
• Importance of aligning with an agency and providing excellent customer service and value.
• Different paths agencies can take, narrowing or expanding their focus, while maintaining customer service as a core value.
• Discussion on bugs in eCommerce development and the need to have a qualified team, minimize technical debt, and set expectations upfront.
• Building trust, goodwill, and communication in the agency-client relationship as a partnership.
• Advice on transitioning from one development team to another.
• Old-school waterfall projects and Agile development in eCommerce.
• Importance of good code management, security, and documentation to avoid reliance on a single person.
• The significance of trust and mutual partnership in the agency-client relationship, and the need for clear expectations and open communication to foster success.